Wanaka Rental Cars
Here are the answers to most of our frequently asked questions
What are the Office Hours?
Monday – Friday 9am – 5pm
Saturday 9am – 12noon
Sunday or Public Holidays by appointment
Can I buy unlimited kilometres on a 1- 4 day hire?
Yes, just book online to see your options.
How can I get free unlimited mileage?
Book a 5 day or more rental.
Note: ALL Diesel vehicles will be charged $0.15c per KM upon return – this is due to Road User Charges that are payable in NZ
Can I get a refund if I return a rental car early?
No. There are no refunds for rental cars returned early.
Please choose your required dates carefully. You can always extend.
Can you hire to under 21 years
Yes if you have a full drivers license that has been held for a minimum of 12 months.
Please note the insurance excess is $4000 and we will require as a bond. This can Insurance Excess can be reduced by paying more per day.
Please check online at NZ Transport Agency or contact us.
Can I drop the car off after hours in Wanaka?
Yes, we have after hours drop off options.
Our yard is available 24 hrs a day – we will provide you with all of the details needed
Can I leave the car in other locations?
Yes Wanaka Airport, Queenstown and Christchurch
Fees and conditions apply.
Can you deliver a rental car to our motel/hotel?
Yes, we are happy to bring the car you in Wanaka.
Please just ask, no fees apply.
Can there be more than one driver?
Yes! You can add as many drivers as you would like.
$10 fee for each additional driver
Is insurance included in the prices shown?
Yes, all prices include Insurance with an Excess specific to the age of the Driver
You can reduce your Insurance Excess by paying a little more per day for your rental.
You can also add cover for Windscreen & Tyres!
Can I buy down the insurance excess?
Yes!
Options for drivers are shown by age on our website when you book online – just follow the prompts.
OR Call our office and we’ll help you over the phone – 034436050
Can I drive out to Rob Roy Glacier?
Yes – but only in a permitted 4WD vehicle. Make sure you mention your intentions to us when you book.
All Super Thrifty, Thrifty, Thrifty Hybrid, Economy Class and 2WD SUVs classes are excluded
This is due to road conditions.
On a 1 day hire is 150 kms enough to go to Rob Roy Glacier?
Yes the return trip totals approx 107 kms
Do you have automatic cars?
Yes all our cars are automatic.
What type of cars do you have to rent?
We have hatch backs, sedans and 4WDs, 8 seater 4WDs, 10 and 12 seater Mini Buses
We also have a luggage trailer for hire.
I wish to hire vehicle long term?
No problem, please just ask us and will work out the best rate possible.
What if I want to extend the car hire?
Please just contact us and we will do our best to accommodate your wishes.
What if I get a parking or speeding ticket?
We will notify you via email. There is a $30 fee for handling the ticket.
Parking Tickets: we will pay and debit your credit card.
Speeding Tickets: incur demerit points so must be transferred to the hirer.
What if I need to cancel a booking?
No problem, please let us know as soon as possible.
We require 10 full days notice for refund of deposit.
Cancellations will incur a $30.00 administration fee.
Cancellation 9 days or less before the hire starts incurs a minimum cancellation fee of $100, up to a maximum of $500—this depends upon the rental period and how far out from the rental start date cancellation notification is received.
Can I rent a car after hours?
Yes please call the office number 03 443 6050
We are happy to help if we can.
There is a $50 call out fee if we have to come into the office after hours.
OR if the booking is a prearranged booking we can arrange for you to collect after hours (with a reasonable amount of notice)
Do you rent child seats?
Yes, we hire full child seats or booster seats.
Can you hire snow chains?
Snow chains are included FREE in the price for all vehicles.
All 4WDs have free ski racks.
Do you have GPS for hire?
Yes.
What if I return the car very dirty?
Rental cars should be returned in a good clean condition.
If a car is considered to be very dirty a fee of up to $150 will be charged for cleaning
If the car has been up to the ski fields should I put it through the car wash?
Yes, please. We are unable to check in a car that is covered in mud as we cannot check the exterior for any damage.
If I break or chip the windscreen am I liable to pay for it?
Yes – Unless you have paid for one of our Windscreen & Tyre Cover options.
These are offered when you book online and in our office at time of booking
Who pays if I get a flat tyre?
If you have taken the Windscreen & Tyre Cover then we pay and/or reimburse you.
Otherwise all costs involved with a Tyre repair replacement are with the hirer
What if the car breaks down?
All our rental cars are covered by 24 hour AA Roadside Assistance for your peace of mind.
What if I have an accident?
Please call 111 if someone is injured.
There are accident forms in the glove box.
Please take full details of any other cars and people involved.
Please contact us on 03 443 6050
What happens if I damage the vehicle?
The amount of the insurance excess will be debited from the credit card supplied.
The damage will be professionally assessed to establish the cost of repair and the time the vehicle will be off our yard.
We will account to you for all costs.
In the event of an insurance claim having to be filed, there is an administration fee of up to $350 payable.
How do I fit Chains
If you have never fitted chains before, have a look at this video that Cardrona Ski Resort have put together
Is there a website I can visit to learn about N.Z Roads and driving
Drivesafe have a great website http://www.drivesafe.org.nz/
Video on Driving in New Zealand
Click to look at a video on New Zealand roads and driving https://youtu.be/sZllG7XQwd0
